XMA Managed Print Services
XMA’s managed
services is the all-round service for your printing and copying environment. Our managed print
solutions are flexible and help to take the pain out of maintaining your devices for your IT managers.
Why look at a managed print service?
- A fixed cost per page service that includes all hardware, software, support, consumables.
- Simple known costs making your budget control easier with a single invoice each quarter.
- Agreed service levels for all printers, copiers, faxes and scanners across and organisation.
- Reduction in office devices resulting in lower power consumption, lower carbon footprint, more space, less devices to manage.
- Standardisation of devices reducing the amount of print drivers required, consumables held and on-site and IT time.
- Document input and output control handed back to the organisation.
- Flexibility during the contract to upgrade, add, remove devices enabling technology and service levels to change with an organisation.
- A secure way of producing the documents that you need when you need them.
Managed service agreements
Purchase or lease your equipment and then have a separate managed service agreement. This way you only pay for what you use and
it gives you the greatest flexibility.
Ideal for education for instance as you aren’t paying maintenance on machines that are not in use during
holiday periods.
There isn’t any minimum or maximum billing and therefore no
penalties for not achieving a volume or for exceeding an agreed monthly volume.
Cost per click agreements
Have all of
the hardware and maintenance cost rolled into an all inclusive click charge with a breakfix and parts managed service based on a flexible Cost
per Click. Our engineers can take the strain which helps to free up the valuable time of your IT staff.
XMA’s commitment to you
98% uptime - any new printer will be up and running on
average at least 98% of the time.
90% first time fix - our engineers will carry the right parts to enable them to fix your machine on
their first visit 9 times out of 10 over your contract period.
A preventative procedure is carried out on every service visit. This ensures that not only is
copy quality checked but the machine is cleaned and all fast wearing parts
are checked and replaced as necessary, ensuring reliability and consistent
high performance.
XMA provides
a service portal that can provide you with the flexibility of controlling your
own service requirements 24 hours a day on line.