XMA Managed Service

XMA’s managed service is the all-round service for your printing and copying environment. Our managed print solutions are very flexible and help to take the pain out of maintaining your printer or copier fleet for your IT managers.

We offer a service on a cost per click basis that covers all consumables, all breakfix, parts and maintenance kits. It covers you for engineering support and preventative maintenance with additional helpdesk support. We offer a variety of manufacturer’s brands on a managed service– so if you are upgrading your print fleet or just expanding it and need to increase your facilities, or if you just want to add colour capability to your network, all you have to do is contact us. When you have chosen your new equipment, we will set it up to work with your current systems.

We can provide different ways of helping you own and maintain the fleet you require to cover all of your printing, scanning and copying needs.

The preferred method is to purchase or lease your equipment and then have a separate managed service agreement. This way you only pay for what you use and it gives you the greatest flexibility. If you are an education organization for example you aren’t paying maintenance on machines that are not in use during holiday periods. There isn’t any minimum or maximum billing and therefore not penalties for not achieving a volume of for exceeding an agreed monthly volume.

However if an organisation would rather have all of the hardware and maintenance cost rolled into an all inclusive click charge then XMA can provide this. This type of agreement would be subject to agreed volumes on a lease to defray all of the costs.

If an organisation has devolved consumables budgets as is often the case within the “Public Sector” and it’s not possible for one reason or another to get control of the consumables budget as a whole then XMA can provide a breakfix and parts managed service only based on a flexible cost per click. This helps to free up the valuable time of IT Staff to care for more important matters within their organisation.

XMA’s commitment to you - our service response
95% uptime - we will ensure that any new copier will be up and running on average at least 95% of the time. We will also ensure a 90% first time fix - our engineers will carry the right parts to enable them to fix your machine on their first visit 9 times out of 10 over your contract period.

A minimum call procedure is carried out at every service visit. This ensures that not only is copy quality checked but the machine is cleaned and all high mortality parts are checked and replaced as necessary, thus ensuring reliability and consistent high performance.

XMA will provide a service portal that can provide you with the flexibility of controlling your own service requirements 24 hours a day on line.

XMA offers managed service solutions for most leading print manufacturers including: